Frequently Asked Questions

ABOUT

Are you a real company? 

Yes we are! Take a look at some of our satisfied customers unboxing vides https://matchkicks.com/customer-unboxing-videos. You can contact us through our chat feature on our website, or our email [email protected] or email one of the founders directly at [email protected]  We want to be the best in the world and we need your honest feedback!

PAYMENT

What forms of payment do you accept?

We currently are accepting: Venmo, Visa, Mastercard, American Express, Discover, PayPal, Apple pay, Google Pay Affirm, Sezzle: buy now pay later

ORDERING

How do I track my package?

When your order ships, you will receive an email receipt containing a tracking number from USPS. You can also access your tracking status on our website.

Can I change my order after it is placed?

We cannot guarantee that any changes or cancellations can be made after placing your order. If you contact us before we start processing your order we can try to facilitate any changes necessary.

SHIPPING

How long will it take for my order to be shipped out?

All of our products are custom! Once the order has been received it takes about (8 - 10)business days to print and deliver your custom tee.

PRODUCTS

What if you don’t have my sneaker to match?

Take a picture of the sneaker, or email [email protected] the name of the sneaker. We will upload your sneakers within one business day to our site. We will then email you to confirm that you can now match a shirt to your kicks!

Where can I find Sizing Information?

Please click the link on the product page found at the bottom of the page to view sizing information.

What does “backorder” mean?

We strive to have all of our styles in stock at all times; however, there are instances that we may have to delay a shipment in order to access a specific color or size shirt to best service your order.

Can I purchase a different t-shirt color?

Currently, we are selling several t-shirt colors: black, gray, white,  navy, cream, royal blue, purple, orange, mint, Kelly Green, Gold, Yellow. We will add more colors throughout the year!

How to wash a DTG Printed shirt?

DO NOT DRY CLEAN!  THE MATCH WILL FADE.

   1) Turn your t-shirt inside out.

   2) Fill your washing machine with cold water.
   3) Use the correct amount of soap, and DO NOT use Bleach.
   4) Use the gentle cycle on your washing machine.
   5) Air Dry your t–shirt, or use the LOW heat setting on your dryer.

RETURNS What is your return policy?

We accept returns 14 days after your purchase. We’re the only ones in the industry that do this!

Let's talk about sizes. I’m worried about not getting the right size …

We understand you can't try our tees on, so we do our best to explain our sizes. Generally, our tees run true to size. We have gotten great feedback on the accuracy of our sizing. For women purchasing a shirt, we advise following our sizing chart to make sure you get the best fit. Please don’t hesitate to contact our email [email protected] or chat with us online if you have a more personalized question about sizing,

What if you need to exchange for a different size?

We allow exchanges for a different size of the same design tee. This will just cost a small reprint fee and shipping fee. Please note when processing refunds MatchKicks does not refund smart buy and shipping fees.

How do I process an exchange?

Please click here to start the exchange process https://matchkicks.com/return-form/