Frequently Asked Questions

Common FAQ's for MatchKicks.com

Kody

Last Update 3 months ago

Are you a real company?

Yes we are! You can call us, email us and or chat with us! Thank you for the business! Our email is [email protected] all three managers share this email. Or call us at 717-388-0115. Or you can reach us by chat – that annoying popup that shows up when your browsing our team is behind the scenes excited to answer questions and help you purchase from our website!


PAYMENT


We currently accept Visa, Mastercard, American Express, Discover, Pay Pal, Apple pay, Google Pay

Affirm:  buy now pay later 


ORDERING


How do I track my package?

You will receive an email receipt with a tracking number from USPS when your order ships. You can also sign into your account on our website to USPS to check the status of your tracking.


Can I change my order after it is placed?

After your order is placed, there is a small window between when we receive it and it is printed. If your order is not at the printing stage yet, then you can edit or cancel your order in your account.

What forms of payment do you take?

Visa, Mastercard, Discover, American Express, Diner’s Club and Apple Pay, Pay Pal


SHIPPING


How long will it take my order to be shipped out.

All of our orders are custom, meaning we do not stock pre printed shirts. Once the order has been received to our manufacturing plant. We have 


PRODUCTS


What if you don’t have my sneaker to match?

Please take a picture or email the title of the sneaker to [email protected] We will upload your sneaker within 24 hours or less to our site. We will then email you that you can match a shirt to your sneakers!


Where can I find Sizing Information?

Please click the link on the product page to view sizing. All of our sizes are true to size and fit perfectly!


What does “backorder” mean?

Although we are diligent in keeping products in at all times, we may have backorder shirt colors and or sizes from time to time due to COVID – 19.


Can I purchase a different T-shirt color?

At this time we are selling 3 t shirt colors black, grey and white in children, women and men sizes. We do plan to add colors throughout the year as supply chains stabilize from the pandemic.


How to wash a DTG Printed shirt?

Turn your T–shirt inside out.

Fill your washing machine with cold water.

Use the correct amount of soap and DO NOT use Bleach.

Use the gentle cycle on your washing machine.

Air Dry your t–shirt or use the LOW heat setting on your dryer.


RETURNS


What is your return policy?

We accept returns for 14 days after your purchase. We’re the only ones in the industry that do this!

Lets talk sizes, “I’m worried about the right size”

We understand you cant try it on so we will do our best to explain our sizes. Men sizes are a true fit we have gotten great feedback on the men size shirts. Women shirts run small and are thinner then the men t-shirts. So you may want to purchase a size up on the female shirts. If you are normally a women’s adult small you may want to do an adult medium. Also what works is substituting a women’s size for a men’s size shirt. For example we had a female customer exchange her women’s adult large for a men’s medium. Hope this helps if not please email us at [email protected] or chat with us online.

Because our products are printed on-demand, returns are excepted only if there is a mistake with your order. If you need to exchange for a different size, we do allow you to exchange a different size of the same design for a small re-print fee and shipping. We will send you a return label.


How do I process an exchange?

Please email us at [email protected]

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